CONTACT THE CALL CENTER
Toll free: 1 877 999-3322
From a satellite phone : 1 418 673-3322
PROVIDE THE FOLLOWING INFORMATION
Region, GPS coordinates, and landmarks
Name and telephone number of a contact person on site
Details: what happened (where, when, how?)
Number of individuals to be rescued
Injury type, symptoms, etc
Approximate weight of the person(s) to be rescued
Weather description: visibility, precipitation, wind
PREPARE FOR THE HELICOPTER TO LAND
Locate a site of about 100 ft. x 100 ft., - ideally with a flat surface
Ensure it is clear of electrical lines, cables, and antennae. Provide GPS coordinates if the site is not close to the accident/incident site.
Clear the site of all objects
During the approach, the helicopter will need to apply full power to remain stationary. The rotor stream can send objects on the ground flying and even capsize small boats such as dinghies and canoes. For your personal safety, as well as to ensure displaced objects (clothes, tarps, bags) do not come into contact with the rotor, please make sure the landing site and surrounding area are completely clear.
Protect the victim
Do not move the victim too close to the landing site. Ensure somebody stays with them at all times.
Designate someone to secure the site when the helicopter arrives.
WHEN THE HELICOPTER ARRIVES
Signal your presence
During landing, kneel down and stay still
Maintain eye contact with the pilot
Do not approach the helicopter until the rotors have stopped.