There are different ways to communicate with our coordination center. However, choosing the right means of communication can make all the difference in a critical situation. Among these methods, satellite communication devices are essential if you find yourself in a remote area without cellular coverage. Airmedic recommends using:
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satellite phones for voice communication;
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two-way satellite communication devices for exchanging messages.
Thanks to these devices, we can maintain a constant dialogue with you during the emergency. In this way, we quickly obtain the information we need to deploy the emergency services.
How to contact the coordination center depending on your means of communication:
- By cell phone: dial the emergency number 1-877-999-3322.
- Via a two-way satellite communication device: write to: [email protected]
- Via satellite phone: dial the satellite emergency number: 1-418-673-3322.
- Via a satellite communication device that acts as a WI-FI terminal.
The advantages of a two-way satellite phone
- Direct contact with Airmedic: Devices that allow you to exchange text or voice messages communicate directly with us. Devices that use a third-party control unit, on the other hand, do not allow Airmedic to be in contact with you when you press the SOS button.
- Constant medical monitoring: In an emergency, a two-way satellite communication system puts you in constant communication with a nurse while you wait for the helicopter. So you can perform first aid with expert guidance.
- Personalized care: As soon as our head office receives your e-mail or call, we assess the injured person’s state of health. We bring the necessary medical equipment, confirm receipt of the message and inform you of the arrival time of our teams.
Good to know!
If your means of communication is a “distress beacon”-style device
Even if you configure Airmedic’s contact details in your settings, devices using a third-party central do not allow direct communication with us when the SOS button is activated. This is because the SOS message and location are first sent to a private central station. This then redirects the call according to its own procedures. Airmedic does not receive the message directly.
That’s why Airmedic doesn’t recommend beacon-style devices that can only relay your GPS coordinates by pressing an S.O.S. button.
