{"id":6657,"date":"2025-03-31T18:44:36","date_gmt":"2025-03-31T22:44:36","guid":{"rendered":"https:\/\/www.airmedic.net\/termes-et-conditions-particuliers\/"},"modified":"2025-09-09T13:51:13","modified_gmt":"2025-09-09T17:51:13","slug":"termes-et-conditions-particuliers","status":"publish","type":"page","link":"https:\/\/www.airmedic.net\/en\/termes-et-conditions-particuliers\/","title":{"rendered":"Terms and Conditions for Individuals"},"content":{"rendered":"\t\t
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Terms and Conditions for Individuals<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Terms and Conditions for Individuals<\/strong><\/h4>

Please note that your Airmedic protection is neither transferable nor refundable. If you are planning an expedition, a hike, or a trip with individuals who are not covered by Airmedic protection, be sure to inform them that, in the event of an emergency, they will not be entitled to the privileges provided by your coverage. <\/p>

Airmedic manages its interventions based on various medical and operational criteria; the decision regarding the mode of deployment rests solely with Airmedic.<\/p>

Rescue operations are carried out by helicopter or airplane when the geographic situation and the individual\u2019s medical condition justify it. Depending on the assessment of the situation by medical and paramedical staff, ground ambulance transportation may also be used. For helicopter or airplane transfers, patients are transported to the hospital best suited to their medical condition. <\/p>

Definition and Scope of Services <\/strong><\/p>

The services offered by Airmedic include pre-hospital medical care as well as air and ground evacuation in the event of an emergency, in accordance with the conditions outlined below. Airmedic reserves the right to restrict or refuse access to its services depending on medical circumstances, operational constraints, geographic considerations, or any other unforeseen factors. <\/span> <\/span><\/p>

Airmedic\u2019s helicopter medical evacuation operations are available during daytime only, for an indefinite period. Our coordination center, supported by clinical staff, remains fully operational 24\/7 to receive and process all pre-hospital evacuation requests. Nighttime medical evacuations will continue to be carried out in collaboration with the S\u00fbret\u00e9 du Qu\u00e9bec or by ground ambulance, when the situation and weather conditions permit. <\/span> <\/span><\/p>

Nos services sont disponibles exclusivement \u00e0 l\u2019int\u00e9rieur des limites g\u00e9ographiques du Qu\u00e9bec, incluant l\u2019ensemble du trajet, de la prise en charge jusqu\u2019\u00e0 la destination finale. Pour tous les abonnements, la couverture s\u2019applique uniquement au sud du 52e parall\u00e8le. Au-del\u00e0 de ces limites, des frais additionnels peuvent s\u2019appliquer et la disponibilit\u00e9 des services n\u2019est pas garantie. Ces conditions s\u2019appliquent \u00e0 tous nos types d\u2019abonnement : temporaire, saisonnier et annuel. <\/span> <\/span><\/p>

None of our subscriptions cover the costs of inter-hospital transfers.<\/span> <\/span><\/p>

Exclusion of Liability and Limitation of Liability<\/strong><\/p>

Airmedic cannot be held responsible for delays or the inability to provide services due to circumstances beyond its control. While Airmedic is committed to delivering the fastest and most effective medical assistance possible, its helicopter and air operations may be hindered by conditions outside its control, such as: operational or medical imperatives; weather conditions posing risks to passenger safety; natural disasters, invasion, war, acts of terrorism, or any other force majeure. In such circumstances, Airmedic may delegate \u2014 in whole or in part \u2014 a rescue operation to third-party organizations such as ground ambulance services, the S\u00fbret\u00e9 du Qu\u00e9bec, the Canadian Forces, or others. <\/p>

In the event of force majeure, Airmedic will take all reasonable measures to minimize the impact on the service provider.<\/p>

Validity of Coverage \u2013 Individuals<\/span><\/strong><\/h4>

The \u201cIndividual\u201d coverage is strictly reserved for private, personal, and recreational activities. It is not valid under any circumstances for professional, economic, commercial, or volunteer activities carried out in an organizational context. This includes, but is not limited to, any tasks performed as part of paid employment, a work contract, a corporate assignment, or an income-generating activity. <\/p>

If you require coverage for your professional duties or work-related travel, it is essential to request corporate coverage tailored to your needs.<\/p>

For more information or to obtain a quote, please contact:<\/p>

Raphaele Bourgault, Account Manager \u2013 Business Development and Strategic Communications: ventes@airmedic.net \/ 514-709-9633.<\/strong><\/p>

Escort <\/strong><\/p>

The final decision regarding the presence of an escort in the aircraft rests with the pilot. Dogs are not permitted*. <\/p>

**Exceptions may apply. The final decision rests with the pilot. Certain conditions apply. <\/em><\/p>

Service Activation <\/strong><\/p>

To activate your Airmedic services, the policyholder must contact the Airmedic emergency call center by dialing the dedicated number. A physician or coordinating nurse will conduct a full assessment of medical needs and determine the appropriate mode of transport, in accordance with the criteria described in the \u201cOperational Specifications\u201d section. <\/p>

Information and Cooperation Requirements <\/strong><\/p>

The policyholder agrees to provide Airmedic with all relevant medical information concerning their health and that of designated beneficiaries before or during a service request. Failure to comply with this obligation may result in a limitation of services. <\/p>

Data Privacy <\/strong><\/p>

Airmedic respects the confidentiality of its users\u2019 personal and medical data in accordance with applicable privacy laws. The information collected will be used solely for the provision of emergency services and the administrative management of the coverage. It will not be shared with third parties without the user\u2019s prior consent, except where required by law. <\/p>

Geographic Restrictions <\/strong><\/p>

Airmedic services are available only within the geographic areas specified by the company, subject to operational constraints and accessibility conditions. Holders of a temporary 10-day subscription cannot access Airmedic services without additional fees if located north of the 51st <\/sup>parallel. Furthermore, a minimum area of 100 feet by 100 feet is required for helicopter landing, or a flat\/safe space for medical team drop-off. In such cases, the helicopter may perform a \u201chover deplanning\u201d maneuver. <\/p>

Pricing <\/strong><\/p>

Airmedic coverage includes pre-hospital transportation to the nearest or most appropriate hospital based on the client\u2019s needs, full support from the moment the call is received by our dispatch center, and care provided by our nurses, paramedics, and\/or respiratory therapists \u2014 all at no additional cost following the purchase of a subscription. The services included in the subscription are limited to the individual whose name appears on the coverage. No additional fees are charged to the holder after the purchase of a subscription, provided all conditions are met. <\/p>

*Conditions apply.<\/em> <\/p>

Any other person wishing to benefit from Airmedic\u2019s services must pay the applicable additional fees, i.e., $87.50 per minute for helicopter transport.<\/p>

Renewal <\/strong><\/p>

Only annual memberships \u2014 whether individual, couple, family, or single-parent \u2014 will receive a renewal notice one month prior to the expiration date. It is therefore the responsibility of holders of temporary or seasonal subscriptions to verify their own expiration date and renew accordingly. <\/p>

Operational Specifications<\/strong><\/p>

Airmedic helicopter services are deployed when the patient presents symptoms requiring immediate care in a hospital. The decision regarding the mode of transport is made by the medical manager in collaboration with the administrative manager, taking into account several factors, including: <\/p>