What is an air ambulance and when should you use one?

international air ambulance

An air ambulance is an essential medical service that enables the rapid and safe transport of a patient by air in a fully equipped medical environment. This mode of transport can save lives when every minute counts. But what exactly is an air ambulance? And in what situations should you use one?

What is an air ambulance?

An air ambulance is a specially equipped airplane designed to provide medical transport for patients. Onboard, you’ll find intensive care equipment and a specialized medical team ready to respond at any moment. Depending on the type of mission, the medical crew can include emergency physicians, nurses, respiratory therapists, or other specialized technicians.

These aircraft are designed to provide continuous monitoring of the patient’s condition, even in critical situations. Indeed, comfort, safety, and speed are the main advantages of this service.

air ambulance

When should you use an air ambulance?

Here are a few situations where using an air ambulance becomes essential:

  • For medical rapatriation from abroad back to Canada
  • In case of a transfer between two hospitals, where rapid and stable transport is required
  • For medical evacuations in difficult or isolated environments (mines)
  • During weather-related events or natural disasters where roads are inaccessible

Air Ambulance Services Offered by Airmedic

Airmedic offers several types of air ambulance services, tailored to the diverse needs of patients and organizations. With a varied fleet and specialized medical teams, Airmedic can operate both within Quebec and internationally. Here is an overview of the two main service areas.

1. Interfacility air ambulance: For hospitals in Québec and Canada

Airmedic also provides inter-hospital transfers for patients who require specialized care at another healthcare facility. This service is therefore intended for hospitals that need to transfer stable or unstable patients to tertiary or specialized care centers.

🔹 Target audience : hospitals, CLSCs, healthcare facilities in Québec and across Canada
🔹 Examples : transferring a patient to a trauma center, evacuating an infant to a pediatric hospital, transporting an organ transplant recipient
🔹 Benefits : rapid coordination, continuity of care during flight, experienced medical team

👉 See our approach to interfacility medical transport

air ambulance medical equipment

2. International medical repatriation: For patients abroad

In addition, Airmedic offers international medical repatriation services for Canadians who are injured or ill abroad. Whether for an uninsured traveler or through an assistance company, Airmedic fully manages the medical return to Canada, either by air ambulance or accompanied commercial flight.

🔹 Target audience: assistance companies, uninsured individuals, Canadian expatriates, embassies, and insurers.
🔹 Examples: accident in Florida, health crisis in Europe, medical repatriation of a sick senior from Latin America, for example.
🔹 Benefits: multilingual team, turnkey coordination, high-quality medical support during the flight.

👉 Request a transport and explore our international repatriation service

air ambulance international repatriation
international repatriation

The advantages of air ambulance transport

Choosing an air ambulance means opting for speed and safety. Here are some key advantages:

  • Valuable time savings: response times can therefore be reduced compared to ground ambulances, especially over long distances.
  • Comprehensive medical equipment: including defibrillators, ventilators, monitors, and infusion pumps, among others.
  • Trained personnel: the medical team provides immediate care to the patient during the flight.
  • Patient comfort: air-conditioned cabin, limited vibrations, and direct access to the hospital upon arrival.

According to Québec’s Institut national de santé publique (INSPQ), response time is a decisive factor in the survival of patients with serious trauma. Airborne medicine plays a vital role in this outcome.

How a Medical Flight Works

The process is usually streamlined and efficient:

  1. Medical evaluation of the patient
  2. Flight logistics planning (clearances, weather, airport coordination)
  3. Patient pick-up at home or hospital
  4. In-flight medical monitoring
  5. Transfer to the destination healthcare facility

Who Can Benefit From This Service?

The air ambulance service is available for:

  • Patients who are injured or ill, in Québec or abroad
  • Insured travelers requiring a medical return
  • Emergency organizations, government agencies, or companies operating in remote areas
  • Uninsured individuals seeking fast, professional medical transport

Good to know: Airmedic also offers medical escort services on commercial flights for stable patients. See details here.

Why Choose Airmedic for Your Air Ambulance Needs?

Our teams are also available 24/7, with a fleet adapted to each mission. Thanks to our human-centered approach, rapid response capabilities, and medical expertise, our interventions truly make a difference.

Read on of our patients’ testimonial to learn about their experience:

Specialized medical repatriation in Spain: Reda’s testimonial

In Conclusion

Calling on an air ambulance can be a life-saving decision in critical situations. Whether for emergency evacuation, hospital transfer, or international repatriation, this service allows fast, efficient, and secure medical intervention. At Airmedic, we are committed to delivering high-quality care in the air—anywhere, anytime.

For service requests, visit airmedic.net or contact us by email at [email protected]

OUR SERVICES
Emergency evacuation
Aeromedical Repatriation
Operational support
ANY QUESTIONS?
Contact customer service.

Request
a transport

Please complete the form and we will contact you.
Emergency number
Satellite number
Customer Service
OUR SERVICES
Emergency evacuation
Aeromedical Repatriation
Operational support
ANY QUESTIONS?
Contact customer service.

Request
a transport

Please complete the form and we will contact you.
Emergency number
Satellite number
Customer Service

Who do we serve?

Services for Individuals

Commercial Flight Escort Service

If you experience a medical emergency abroad without travel insurance, our commercial flight escort service ensures a safe return to your home. This on-demand service is for patients who cannot return home without medical support. From your hotel or hospital to your home, Airmedic provides complete, attentive, and professional care. Learn more

Air Ambulance Charter

When your condition requires more advanced care, our on-demand air ambulance charter service provides a fast and efficient solution, regardless of the condition of you or your loved one. For both local and international routes, Airmedic ensures complete, safe care, with qualified medical personnel and state-of-the-art equipment to guarantee optimal care en route to your home or an appropriate healthcare facility. Learn more

Prehospital Evacuation

Whether it’s hunting, fishing or a weekend at the cottage, if you’re visiting remote areas of Quebec, you can count on Airmedic coverage to grant you peace of mind day and night. When rapid intervention is essential, our prehospital medical transport service ensures immediate, safe care for you or your loved one at the scene of the incident. Airmedic deploys specialized medical teams and medical helicopters to provide life-saving care in the very first minutes. We ensure stabilization and transport to the most appropriate hospital, guaranteeing the best chances of recovery. Learn more

Corporate Services

Commercial Flight Escort Service

When an employee deployed abroad needs to return closer to home for specialized treatment or because of a sudden medical condition, Airmedic handles coordination and repatriation on a commercial flight. This on-demand service ensures a safe return of your employees to their home. From their workplace to their doorstep, Airmedic provides comprehensive, attentive, and professional care. Learn more

Air Ambulance Charter

For more serious medical conditions, our on-demand air ambulance charter service is a suitable solution for repatriating an employee. For both local and international journeys, Airmedic offers complete and safe care with air ambulance-configured aircraft, qualified medical personnel, and top-tier equipment, ensuring the best care en route to their residence or an appropriate healthcare facility. Learn more

Prehospital Evacuation

When your operations lead employees to work in remote or hard-to-access areas, Airmedic is committed to offering suitable solutions to reach, transport, and care for your employees, regardless of their medical condition. Providing peace of mind to your employees and yourself, this protection also helps you meet CNESST requirements and optimize your operations. Learn more

Customized services and dedicated aircraft

Custom services meet your specific needs. In collaboration, we develop tailored solutions to meet your unique requirements, ensuring unparalleled service quality, optimized operations, and workplace safety. Learn more

Assistance and Insurance Company

Commercial Flight Escort Service

Airmedic provides fast coordination and seamless communication to offer the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your clients’ urgent needs while respecting tight budgets and timelines. Learn more

Air Ambulance Charter

With its fleet of medical aircraft, Airmedic guarantees fast, efficient, and optimized transport to respond to your requests promptly at the best price. We strive to offer the best care en route to the appropriate healthcare facility, addressing the logistical and administrative challenges you may face. Learn more

Operational Support (Bed Search and Ground Transport)

Airmedic can provide a bed search service at the destination (mainly in Quebec) and also support you in your most complex cases with our team of experts. We work closely with you, assisting your team in evaluating various solutions and coordinating fast, efficient ground transport. Learn more

Institutional and Healthcare Organization Services

Interhospital Transport

With its dedicated fleet, Airmedic can quickly meet your urgent or planned patient transport needs to another hospital of your choice. We coordinate ground transport and all other aspects of the journey. Based on the medical case, we will propose the most appropriate aircraft and medical team available. We maintain close monitoring until our team arrives and assume responsibility for transporting the patient to the designated hospital. Learn more

Commercial Flight Escort Service

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? Airmedic offers fast coordination and seamless communication to find the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your patients’ urgent needs and respecting tight budgets and timelines. Learn more

Air Ambulance Charter

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? With its fleet of medical aircraft, Airmedic ensures fast, efficient, and optimized transport, responding quickly and cost effectively to your needs. We provide the best care en route to appropriate healthcare facilities, addressing logistical and administrative challenges. Learn more

Operational support

Airmedic understands the challenges faced by its clients, whether due to a shortage of healthcare personnel, civil safety issues like wildfires, floods, or even the closure of bridges, airports, and roads. We are equipped to offer custom solutions tailored to your specific needs, such as:

  • Dedicated aircraft strategically positioned for various emergencies;
  • Emergency charters for our various aircraft for rapid evacuation of multiple individuals.

Learn more

Who do we serve?

Services for Individuals

Commercial Flight Escort Service

If you experience a medical emergency abroad without travel insurance, our commercial flight escort service ensures a safe return to your home. This on-demand service is for patients who cannot return home without medical support. From your hotel or hospital to your home, Airmedic provides complete, attentive, and professional care. Learn more

Air Ambulance Charter

When your condition requires more advanced care, our on-demand air ambulance charter service provides a fast and efficient solution, regardless of the condition of you or your loved one. For both local and international routes, Airmedic ensures complete, safe care, with qualified medical personnel and state-of-the-art equipment to guarantee optimal care en route to your home or an appropriate healthcare facility. Learn more

Prehospital Evacuation

Whether it’s hunting, fishing or a weekend at the cottage, if you’re visiting remote areas of Quebec, you can count on Airmedic coverage to grant you peace of mind day and night. When rapid intervention is essential, our prehospital medical transport service ensures immediate, safe care for you or your loved one at the scene of the incident. Airmedic deploys specialized medical teams and medical helicopters to provide life-saving care in the very first minutes. We ensure stabilization and transport to the most appropriate hospital, guaranteeing the best chances of recovery. Learn more

Corporate Services

Commercial Flight Escort Service

When an employee deployed abroad needs to return closer to home for specialized treatment or because of a sudden medical condition, Airmedic handles coordination and repatriation on a commercial flight. This on-demand service ensures a safe return of your employees to their home. From their workplace to their doorstep, Airmedic provides comprehensive, attentive, and professional care. Learn more

Air Ambulance Charter

For more serious medical conditions, our on-demand air ambulance charter service is a suitable solution for repatriating an employee. For both local and international journeys, Airmedic offers complete and safe care with air ambulance-configured aircraft, qualified medical personnel, and top-tier equipment, ensuring the best care en route to their residence or an appropriate healthcare facility. Learn more

Prehospital Evacuation

When your operations lead employees to work in remote or hard-to-access areas, Airmedic is committed to offering suitable solutions to reach, transport, and care for your employees, regardless of their medical condition. Providing peace of mind to your employees and yourself, this protection also helps you meet CNESST requirements and optimize your operations. Learn more

Customized services and dedicated aircraft

Custom services meet your specific needs. In collaboration, we develop tailored solutions to meet your unique requirements, ensuring unparalleled service quality, optimized operations, and workplace safety. Learn more

Assistance and Insurance Company

Commercial Flight Escort Service

Airmedic provides fast coordination and seamless communication to offer the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your clients’ urgent needs while respecting tight budgets and timelines. Learn more

Air Ambulance Charter

With its fleet of medical aircraft, Airmedic guarantees fast, efficient, and optimized transport to respond to your requests promptly at the best price. We strive to offer the best care en route to the appropriate healthcare facility, addressing the logistical and administrative challenges you may face. Learn more

Operational Support (Bed Search and Ground Transport)

Airmedic can provide a bed search service at the destination (mainly in Quebec) and also support you in your most complex cases with our team of experts. We work closely with you, assisting your team in evaluating various solutions and coordinating fast, efficient ground transport. Learn more

Institutional and Healthcare Organization Services

Interhospital Transport

With its dedicated fleet, Airmedic can quickly meet your urgent or planned patient transport needs to another hospital of your choice. We coordinate ground transport and all other aspects of the journey. Based on the medical case, we will propose the most appropriate aircraft and medical team available. We maintain close monitoring until our team arrives and assume responsibility for transporting the patient to the designated hospital. Learn more

Commercial Flight Escort Service

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? Airmedic offers fast coordination and seamless communication to find the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your patients’ urgent needs and respecting tight budgets and timelines. Learn more

Air Ambulance Charter

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? With its fleet of medical aircraft, Airmedic ensures fast, efficient, and optimized transport, responding quickly and cost effectively to your needs. We provide the best care en route to appropriate healthcare facilities, addressing logistical and administrative challenges. Learn more

Operational support

Airmedic understands the challenges faced by its clients, whether due to a shortage of healthcare personnel, civil safety issues like wildfires, floods, or even the closure of bridges, airports, and roads. We are equipped to offer custom solutions tailored to your specific needs, such as:

  • Dedicated aircraft strategically positioned for various emergencies;
  • Emergency charters for our various aircraft for rapid evacuation of multiple individuals.

Learn more