Satellite telephone: 1 418 673-3322
Regular telephone: 1 877 999-3322
Email address: [email protected]
We always recommend that Airmedic members contact our emergency centre directly in case of need. Not only can our team, which includes medical managers, offer you medical advice, they can also deploy the appropriate resource and monitor the transport of the injured person from A to Z.
Unfortunately, space on board is very limited. In order to allow emergency care to be administered during transport, and in the interests of the person being rescued, we only allow an accompanying person in exceptional cases. This is at the discretion of the medical team on site.
Airmedic operates a fleet of medical airplanes and helicopters that are used for evacuation and air transport. However, the company can also deploy ground ambulances and call on partners depending on the situation of the casualty, the location of the accident, and the most appropriate hospital to receive the patient.
Airmedic recommends the use of voice satellite phones and two-way satellite communication devices for exchanging messages. These devices enable us to be in constant dialogue with you in an emergency situation so as to obtain the information essential for deploying emergency help. Even if you configure Airmedic’s contact details in your settings, devices using a third-party call centre do not allow Airmedic to be in contact with you when you press the SOS button. Your SOS message and location will be forwarded to a private call centre, which will redirect the call according to their procedures. Airmedic will not receive the message. This is why Airmedic does not recommend those style devices that can only relay your GPS coordinates by pressing an SOS button.
Yes. From local first responders to helicopter rental services to the Sûreté du Québec, Airmedic can call on external resources to provide ground or air transport, depending on the needs, condition, and location of an injured person. Airmedic deploys the appropriate resource according to the patient’s condition and the resource’s speed of response in reaching the patient.
A mission can last from a few hours to several hours, depending on your location, the resource deployed, transportation and the patient’s destination. Airmedic provides day-and-night service. No matter what time of day you call, Airmedic is available to coordinate a medical evacuation or transport.
We strongly recommend that you identify potential helipads near your place of business to facilitate emergency response. Having these helipads on hand helps to speed up the response and deployment of medical teams. To set up your helipads, contact [email protected].
Yes, Airmedic protects its members day and night. Airmedic operates day and night thanks to Transport Canada accreditation for our pilots to wear night-vision goggles, as well as IFR (instrument flight reference) certification, received in 2016 and 2017 respectively. In Quebec, Airmedic is the only private air ambulance company accredited for the use of night-vision goggles. Our pilots are trained and certified to use ANVIS-9 goggles. Night-vision goggles (NVGs) are ITAR-listed U.S.-origin defence equipment. They are controlled in Canada by the Controlled Goods Program administered by Public Services and Supply Canada, in accordance with the Defence Production Act. Considered military-grade weapons, they are always kept under lock and key.
Airmedic protection, whether for individuals, families or couples, is specifically designed to cover emergencies related to personal, recreational or leisure activities. This means that if you suffer an accident or medical emergency in a non-professional setting, such as on vacation, while outdoors or at home, you will be eligible for Airmedic’s emergency medical evacuation services.
However, this coverage does not extend to business or professional activities. If you are at work or carrying out tasks in the course of a business activity, the costs associated with medical evacuation or assistance will not be covered by your personal Airmedic coverage. To benefit from this type of coverage in a professional context, it is necessary to take out corporate coverage. For more information on corporate coverage, please contact us at [email protected].
Unlike other carriers who give priority to passenger transport, our aircraft are entirely dedicated to aeromedical evacuation. At all times, you’ll find one or two stretchers, depending on the aircraft’s configuration, and we also have incubators that we can position in the aircraft. Our aircraft are also equipped with the following items: – Monitor-defibrillators with external pacemaker; – Intelligent volumetric pumps and syringe pumps; – Immobilizing mattresses and vacuum splints; – Hamilton T1® ventilator; – Portable suction devices; – Trauma kits, including ventilatory and vital support, complete medication kits, emergency delivery kits; – Sources of piped medical oxygen; – Bacteria- and body fluid-proof interior lining.
Unlike other organizations that offer similar services, Airmedic provides air medical transport throughout Quebec. As an annual or seasonal Airmedic member, we’ll fly to your rescue, whether you’re below or above the 51st parallel. Depending on your location and medical condition, our dispatch centre will assess the best way to get to you as quickly as possible. Depending on the situation and your location, Airmedic may deploy an ambulance, charter another helicopter from another company, request support from the Sureté du Québec or the Canadian Armed Forces, etc.
Although they are an important link in the chain of medical services in Quebec, government hospital aircraft do not perform emergency medical rescues for individuals; their service is limited to evacuations between healthcare facilities. In Quebec, there is no government helicopter medical evacuation service. Although the Sureté du Québec owns helicopters, the police officers on board are trained as rescue and first responders, and their teams are not specialized in providing comprehensive emergency care and medication.
No. Contrary to popular belief, no airborne emergency medical services are covered by the Régie de l’assurance maladie du Québec or the Société de l’assurance automobile du Québec.
No. Airmedic coverage provides you with prehospital emergency medical services before you arrive at a hospital or health centre. Our interhospital transfer services are intended for healthcare facilities in Quebec. In the event that you are hospitalized and your condition requires a transfer, the hospital will decide on the mode of transportation required and, if necessary, contact us to request air or helicopter transport.
Unlike other companies offering a similar service, Airmedic is not limited to one aircraft, enabling us to provide a reliable, round-the-clock service 24 hours a day, 365 days a year. Airmedic has set up a 24-hour coordination centre, where dedicated, trained staff receive calls and plan flights and medical assistance for callers. Military-grade night-vision goggles enable us to offer day and night service to our members. Airmedic never sleeps.
Airmedic protection has no restrictions on the number of free emergency calls. If you have any doubts about a medical situation, contact our coordination centre.
Yes, a number of resources are available to familiarize you with Airmedic services and prepare you for any emergency situation. From first aid to preparing a landing site, the safety card is the tool of choice to have with you. The pocket-sized, waterproof map is practical and easy to slip into your pocket, toolbox or even fishing box.
When the Airmedic helicopter is deployed, the crew on board includes a pilot, a co-pilot and a medical team consisting of two medical experts, a nurse, and a paramedic. Depending on the situation, other resources may also be deployed, such as a respiratory therapist or even a doctor.
Our aircraft are not equipped with winches for air rescues, which means we have to land. If space does not allow the helicopter to land, we can hover close to the ground. In this case, our medical team can be landed with their equipment to provide rapid care.
Airmedic helicopters can land at designated helipads and airports, often located close to hospitals, clinics or trauma centres. Helicopters can also land on improvised terrain, such as fields, open roads or other open spaces, provided safety conditions allow. Airmedic recommends an obstacle-free zone of 100 feet by 100 feet to ensure safe landing of its helicopters. This requirement ensures that helicopters can land and take off unhindered, minimizing risks to crew and patients.
No, it is not possible to choose the receiving hospital. Airmedic takes care of this selection. The decision is made on the basis of the patient’s medical situation, with the primary aim of ensuring the best possible care.
In Quebec, hospitals with heliports include Hôpital de Chicoutimi, Centre hospitalier universitaire de Sherbrooke, and Hôpital du Sacré-Coeur de Montréal. In addition, four new heliports are planned as part of Phase 1 of the government’s plan, at the Centre hospitalier régional de Lanaudière in Joliette, the Hôpital de Roberval, the McGill University Health Centre, and the Hôpital du Sacré-Coeur de Montréal.
When Airmedic needs to transport a patient to a hospital without a helipad, they can identify an airport or open area near the hospital and coordinate with local partners to arrange ambulance transport to the hospital.
Yes, certain weather conditions such as snowstorms, blizzards, heavy rain, thunderstorms, dense fog and strong winds can make flying dangerous. In addition, reduced visibility due to dense fog, heavy snowfall and darkness can pose navigation hazards. Technical or mechanical restrictions, such as mechanical breakdowns, technical problems and scheduled maintenance, can also bring aircraft to a standstill. However, Airmedic can always deploy resources to help the injured by using other types of transport or by calling on its partners.
Yes, anyone residing or staying in Quebec can obtain Airmedic coverage tailored to their needs. Temporary 7-day and 14-day coverage is available for vacationers. It’s important to note, however, that temporary coverage is only valid south of the 51st parallel, unlike annual coverage, which provides emergency assistance throughout Quebec. Please refer to your travel insurance policy for details.
You do not need to have your card with you to be rescued by Airmedic. However, we advise our members to keep it in a safe place, if only to obtain the emergency telephone number quickly in case of need. The coordination centre can retrieve your file with your full name (and validation information), your membership number, your address, etc.
Satellite telephone: 1 418 673-3322
Regular telephone: 1 877 999-3322
Email address: [email protected]
For any questions about communication methods, contact us.
We always recommend that Airmedic members contact our emergency centre directly in case of need. Not only can our team, which includes medical managers, offer you medical advice, they can also deploy the appropriate resource and monitor the transport of the injured person from A to Z.
Unfortunately, space on board is very limited. In order to allow emergency care to be administered during transport, and in the interests of the person being rescued, we only allow an accompanying person in exceptional cases. This is at the discretion of the medical team on site.
Airmedic operates a fleet of medical airplanes and helicopters that are used for evacuation and air transport. However, the company can also deploy ground ambulances and call on partners depending on the situation of the casualty, the location of the accident, and the most appropriate hospital to receive the patient.
Yes. From local first responders to helicopter rental services to the Sûreté du Québec, Airmedic can call on external resources to provide ground or air transport, depending on the needs, condition, and location of an injured person. Airmedic deploys the appropriate resource according to the patient’s condition and the resource’s speed of response in reaching the patient.
We always recommend that Airmedic members contact our emergency centre directly in case of need. Not only can our team, which includes medical managers, offer you medical advice, they can also deploy the appropriate resource and monitor the transport of the injured person from A to Z.
We strongly recommend that you identify potential helipads near your place of business to facilitate emergency response. Having these helipads on hand helps to speed up the response and deployment of medical teams. To set up your helipads, contact [email protected].
Yes, Airmedic provides day and night protection for employees in the course of their work activities. If you have any questions about your protection, contact your Airmedic representative or write to us at [email protected].
Yes, several resources are available to familiarize you with Airmedic services and prepare you for any emergency situation. When you renew your coverage, stickers and key chain are mailed to you so that your teams can keep them with them. The Airmedic safety card also provides your teams with several resources, from first aid to preparing a landing site, this pamphlet is the tool of choice to have on hand. The pocket-sized, waterproof card is practical and easy to slip into your pocket.
When the Airmedic helicopter is deployed, the crew on board includes a pilot, a co-pilot and a medical team consisting of two medical experts, a nurse, and a paramedic. Depending on the situation, other resources may also be deployed, such as a respiratory therapist or even a doctor.
In general, employers are required to ensure a safe and healthy working environment for their employees. For example, in Canada, the Occupational Health and Safety Act (Bill C-21) requires employers to take every reasonable precaution to protect the health and safety of workers. This includes implementing appropriate emergency measures. While the law doesn’t specifically require the use of air evacuation and coordination services, they can be an integral part of your emergency measures, especially if you operate in high-risk environments or remote areas. They can help demonstrate that you are taking reasonable steps to protect the health and safety of your employees. Even if you are not legally required to use an emergency air transport service, incorporating such a service into your emergency plans can reinforce your compliance with the general requirements of occupational health and safety legislation.
Our aircraft are not equipped with winches for air rescues, which means we have to land. If space does not allow the helicopter to land, we can hover close to the ground. In this case, our medical team can be landed with their equipment to provide rapid care.
Airmedic helicopters can land at designated helipads and airports, often located close to hospitals, clinics or trauma centres. Helicopters can also land on improvised terrain, such as fields, open roads or other open spaces, provided safety conditions allow. Airmedic recommends an obstacle-free zone of 100 feet by 100 feet to ensure safe landing of its helicopters. This requirement ensures that helicopters can land and take off unhindered, minimizing risks to crew and patients.
No, it is not possible to choose the receiving hospital. Airmedic takes care of this selection. The decision is made on the basis of the patient’s medical situation, with the primary aim of ensuring the best possible care.
In Quebec, hospitals with heliports include Hôpital de Chicoutimi, Centre hospitalier universitaire de Sherbrooke, and Hôpital du Sacré-Coeur de Montréal. In addition, four new heliports are planned as part of Phase 1 of the government’s plan, at the Centre hospitalier régional de Lanaudière in Joliette, the Hôpital de Roberval, the McGill University Health Centre, and the Hôpital du Sacré-Coeur de Montréal.
When Airmedic needs to transport a patient to a hospital without a helipad, they can identify an airport or open area near the hospital and coordinate with local partners to arrange ambulance transport to the hospital.
Yes, Airmedic recommends that you add any information relevant to the smooth running of a transport to your file, such as contacts, procedures, helipads, etc. These procedures can be sent to [email protected].
Yes, certain weather conditions such as snowstorms, blizzards, heavy rain, thunderstorms, dense fog and strong winds can make flying dangerous. In addition, reduced visibility due to dense fog, heavy snowfall and darkness can pose navigation hazards. Technical or mechanical restrictions, such as mechanical breakdowns, technical problems and scheduled maintenance, can also bring aircraft to a standstill. However, Airmedic can always deploy resources to help the injured by using other types of transport or by calling on its partners.
At Airmedic, we offer tailor-made services to meet your specific needs, optimizing your operations and ensuring medical transport no matter where you are.
Aéroport de Saint-Hubert
4980, route de L’Aéroport
St-Hubert, Qc J3Y 8Y9
Service d’escorte sur vol commercial
En cas d’urgence médicale à l’étranger sans assurance voyage, notre service d’escorte sur vol commercial vous assure un retour en toute sécurité vers votre domicile. Ce service à la demande est destiné aux patients ne pouvant revenir au pays sans escorte médicale. De votre hôtel ou de votre hôpital à votre chez vous, Airmedic offre une prise en charge complète, attentionnée et professionnelle. En savoir plus
Nolisement d’une ambulance aérienne
Lorsque votre condition nécessite des soins plus avancés, notre service de nolisement d’ambulance aérienne à la demande offre une solution rapide et efficace, peu importe votre condition ou celle de votre proche. Que ce soit pour des trajets locaux ou internationaux, Airmedic assure une prise en charge complète et sécurisée, avec du personnel médical qualifié et des équipements de pointe, pour garantir les meilleurs soins en route vers votre résidence ou vers l’établissement de santé approprié. En savoir plus
Évacuation préhospitalière
Que ce soit pour la chasse, la pêche ou un weekend au chalet, si vous fréquentez des régions isolées au Québec, vous pouvez compter sur la protection Airmedic pour vous offrir la paix d’esprit jour et nuit. Lorsqu’une intervention rapide est essentielle, notre service de transport médical préhospitalier assure une prise en charge immédiate et sécurisée, pour vous ou vos proches, sur le lieu de l’incident. Airmedic déploie des équipes médicales spécialisées et des hélicoptères médicalisés pour fournir des soins vitaux dès les premières minutes. Nous assurons la stabilisation et le transport vers l’hôpital le plus approprié, garantissant ainsi les meilleures chances de récupération. En savoir plus
Service d’escorte sur vol commercial
Lorsque l’un de vos employés déployés à l’extérieur doit revenir près de son domicile pour des traitements spécialisés ou une condition médicale soudaine, Airmedic prend en charge la coordination et le rapatriement de celui-ci sur un vol commercial. Ce service à la demande assure un retour en toute sécurité de vos employés vers leur domicile. De leur lieu de travail vers leur résidence, Airmedic garantit une prise en charge complète, attentionnée et professionnelle. En savoir plus
Nolisement d’une ambulance aérienne
Lors de conditions médicales plus graves, notre service de nolisement d’ambulance aérienne à la demande est une solution appropriée pour le rapatriement d’un employé. Que ce soit pour des trajets locaux ou internationaux, Airmedic offre une prise en charge complète et sécuritaire avec ses avions configurés en ambulance aérienne, un personnel médical qualifié et des équipements de pointe, assurant les meilleurs soins aux patients en route vers leur résidence ou l’établissement de santé approprié. En savoir plus
Évacuation préhospitalière
Lorsque vos activités amènent vos employés à travailler en région isolée où l’accès est plus difficile, Airmedic s’engage à vous offrir des solutions appropriées pour atteindre, transporter et prendre en charge vos employés, peu importe la condition médicale. Offrant non seulement la paix d’esprit à vos employés et à vous-même, cette protection vous permet de répondre aux exigences de la CNESST et d’optimiser vos opérations. En savoir plus
Services sur mesure et aéronefs dédiés
Les services sur mesure répondent à vos besoins spécifiques. En collaboration, nous élaborons des solutions adaptées à vos exigences uniques, assurant une qualité de service inégalée, l’optimisation de vos opérations et la sécurité sur votre lieu de travail. En savoir plus
Service d’escorte sur vol commercial
Airmedic assure une coordination rapide et une communication fluide pour vous offrir les meilleurs itinéraires, et ce, au meilleur prix. Sans faille, nous assurons la coordination du départ jusqu’à l’arrivée à domicile. Nous priorisons une prise en charge attentive, professionnelle et discrète, en répondant aux besoins urgents de vos clients et en respectant les contraintes par rapport aux budgets et aux délais serrés. En savoir plus
Nolisement d’une ambulance aérienne
À l’aide de sa flotte d’avions médicalisés, Airmedic garantit un transport rapide, efficace et optimisé pour répondre à vos demandes rapidement, au meilleur prix. Nous veillons à offrir les meilleurs soins en route vers les établissements de santé appropriés tout en répondant aux défis logistiques et administratifs auxquels vous faites face. En savoir plus
Support opérationnel (Recherche de lits et transports terrestres)
Airmedic est en mesure de vous offrir un service de recherche de lit à destination (principalement au Québec) et également de vous supporter dans vos cas les plus complexes avec notre équipe d’experts. Nous travaillons ainsi étroitement avec vous et soutenons votre équipe dans l’évaluation de différentes solutions et la coordination d’un transport terrestre rapide et efficace. En savoir plus
Transport interhospitalier
Avec sa flotte d’aéronefs dédiés, Airmedic est en mesure de répondre rapidement à vos besoins de transport en urgence ou de planifier le transport d’un patient vers un autre hôpital de votre choix. Nous prenons en charge la coordination des transports terrestres et de tous les autres aspects du transport. En fonction du cas médical, nous serons en mesure de vous proposer l’aéronef et l’équipe médicale la plus proche et la plus appropriée. Nous effectuons ensuite un suivi étroit jusqu’à l’arrivée de notre équipe et prenons en charge votre patient pour le transporter au centre hospitalier receveur qui aura été déterminé. En savoir plus
Service d’escorte sur vol commercial
Vous avez un patient à rapatrier hors de votre région, celui-ci n’a pas d’assurance, ou vous souhaitez trouver une solution rapide pour libérer vos lits ? Airmedic assure une coordination rapide et une communication fluide pour vous offrir les meilleurs itinéraires au meilleur prix. Sans faille, nous assurons la coordination du départ jusqu’à l’arrivée à domicile. Nous priorisons une prise en charge attentive, professionnelle et discrète, en répondant aux besoins urgents de vos patients et en respectant les contraintes de budgets et de délais serrés. En savoir plus
Nolisement d’une ambulance aérienne
Vous avez un patient à rapatrier hors de votre région, celui-ci n’a pas d’assurance, ou vous souhaitez trouver une solution rapide pour libérer vos lits ? À l’aide de sa flotte d’avions médicalisés, Airmedic garantit un transport rapide, efficace et optimisé pour répondre à vos demandes rapidement, au meilleur prix. Nous veillons à offrir les meilleurs soins en route vers les établissements de santé appropriés tout en répondant aux défis logistiques et administratifs auxquels vous faites face. En savoir plus
Support opérationnel
Airmedic est conscient des différents défis de ses clients, que ce soit en raison de la pénurie de la main-d’œuvre dans le domaine médical, des enjeux de sécurité civile comme les feux de forêt, des inondations ou même des fermetures de ponts, d’aéroport et de routes. Nous sommes donc en mesure d’offrir des solutions sur mesure répondant à vos besoins spécifiques, par exemple :
Commercial Flight Escort Service
If you experience a medical emergency abroad without travel insurance, our commercial flight escort service ensures a safe return to your home. This on-demand service is for patients who cannot return home without medical support. From your hotel or hospital to your home, Airmedic provides complete, attentive, and professional care. Learn more
Air Ambulance Charter
When your condition requires more advanced care, our on-demand air ambulance charter service provides a fast and efficient solution, regardless of the condition of you or your loved one. For both local and international routes, Airmedic ensures complete, safe care, with qualified medical personnel and state-of-the-art equipment to guarantee optimal care en route to your home or an appropriate healthcare facility. Learn more
Prehospital Evacuation
Whether it’s hunting, fishing or a weekend at the cottage, if you’re visiting remote areas of Quebec, you can count on Airmedic coverage to grant you peace of mind day and night. When rapid intervention is essential, our prehospital medical transport service ensures immediate, safe care for you or your loved one at the scene of the incident. Airmedic deploys specialized medical teams and medical helicopters to provide life-saving care in the very first minutes. We ensure stabilization and transport to the most appropriate hospital, guaranteeing the best chances of recovery. Learn more
Commercial Flight Escort Service
When an employee deployed abroad needs to return closer to home for specialized treatment or because of a sudden medical condition, Airmedic handles coordination and repatriation on a commercial flight. This on-demand service ensures a safe return of your employees to their home. From their workplace to their doorstep, Airmedic provides comprehensive, attentive, and professional care. Learn more
Air Ambulance Charter
For more serious medical conditions, our on-demand air ambulance charter service is a suitable solution for repatriating an employee. For both local and international journeys, Airmedic offers complete and safe care with air ambulance-configured aircraft, qualified medical personnel, and top-tier equipment, ensuring the best care en route to their residence or an appropriate healthcare facility. Learn more
Prehospital Evacuation
When your operations lead employees to work in remote or hard-to-access areas, Airmedic is committed to offering suitable solutions to reach, transport, and care for your employees, regardless of their medical condition. Providing peace of mind to your employees and yourself, this protection also helps you meet CNESST requirements and optimize your operations. Learn more
Customized services and dedicated aircraft
Custom services meet your specific needs. In collaboration, we develop tailored solutions to meet your unique requirements, ensuring unparalleled service quality, optimized operations, and workplace safety. Learn more
Commercial Flight Escort Service
Airmedic provides fast coordination and seamless communication to offer the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your clients’ urgent needs while respecting tight budgets and timelines. Learn more
Air Ambulance Charter
With its fleet of medical aircraft, Airmedic guarantees fast, efficient, and optimized transport to respond to your requests promptly at the best price. We strive to offer the best care en route to the appropriate healthcare facility, addressing the logistical and administrative challenges you may face. Learn more
Operational Support (Bed Search and Ground Transport)
Airmedic can provide a bed search service at the destination (mainly in Quebec) and also support you in your most complex cases with our team of experts. We work closely with you, assisting your team in evaluating various solutions and coordinating fast, efficient ground transport. Learn more
Interhospital Transport
With its dedicated fleet, Airmedic can quickly meet your urgent or planned patient transport needs to another hospital of your choice. We coordinate ground transport and all other aspects of the journey. Based on the medical case, we will propose the most appropriate aircraft and medical team available. We maintain close monitoring until our team arrives and assume responsibility for transporting the patient to the designated hospital. Learn more
Commercial Flight Escort Service
Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? Airmedic offers fast coordination and seamless communication to find the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your patients’ urgent needs and respecting tight budgets and timelines. Learn more
Air Ambulance Charter
Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? With its fleet of medical aircraft, Airmedic ensures fast, efficient, and optimized transport, responding quickly and cost effectively to your needs. We provide the best care en route to appropriate healthcare facilities, addressing logistical and administrative challenges. Learn more
Operational support
Airmedic understands the challenges faced by its clients, whether due to a shortage of healthcare personnel, civil safety issues like wildfires, floods, or even the closure of bridges, airports, and roads. We are equipped to offer custom solutions tailored to your specific needs, such as:
