Two options are available to you.. You may request te termination of your subscription, with a prorated refund and no fees or penalties, or you may choose to maintain your subscription until its expiration date in order to continue benefiting from Airmedic’s coordination services. By choosing this option, you expressly acknowledge, accept, and consent that prehospital helicopter medical transport, when required, will no longer be provided by Airmedic’s helicopter fleet.
Once your subscription has been terminated or has reached its expiration date, you may obtain coverage from another provider or contact 911 directly. Emergency services will then ensure appropriate response and refer your case to the proper resources based on your medical condition and location.
To submit a request for termination of an individual subscription, please contact Customer Service by email at [email protected] or by phone at 450-766-0770 Please have your membership number on hand. For further details, consult the refund policy.
To request the continuation of an individual subscription until its expiration date, please log in to your Member Portal or contact Customer Service by email at [email protected] or by phone at 450-766-0770. Please have your membership number on hand.
We ask that you notify us of your request to terminate your subscription within thirty (30) days of receiving the notice. If no response is received within this timeframe, we will contact you to discuss your situation and assist you in making a decision. You may terminate your subscription at any time prior to its expiration date.
Our call centre remains operational 24/7. No changes are expected regarding Airmedic. Medical evacuation operations will be carried out in collaboration with third-party emergency resources, including public services, or any other organization deemed appropriate by Airmedic.
Yes. We will continue to provide coordination services until the expiration of all subscriptions currently in effect. These services, Airmedic will continue to include the deployment of third-party emergency resources, including public services or any other organization deemed appropriate by Airmedic.
Satellite telephone: 1 418 673-3322
Regular telephone: 1 877 999-3322
Email address: [email protected]
For any questions regarding communication methods, please contact us.
We always recommend that Airmedic members contact our emergency centre directly in case of need. Not only can our team, which includes medical managers, offer you medical advice, they can also deploy the appropriate resource and monitor the transport of the injured person from A to Z.
Unfortunately, space on board is very limited. In order to allow emergency care to be administered during transport, and in the interests of the person being rescued, we only allow an accompanying person in exceptional cases. This is at the discretion of the medical team on site.
Airmedic operates a fleet of medical airplanes and helicopters that are used for evacuation and air transport. However, the company can also deploy ground ambulances and call on partners depending on the situation of the casualty, the location of the accident, and the most appropriate hospital to receive the patient.
Yes. From local first responders to helicopter rental services to the Sûreté du Québec, Airmedic can call on external resources to provide ground or air transport, depending on the needs, condition, and location of an injured person. Airmedic deploys the appropriate resource according to the patient’s condition and the resource’s speed of response in reaching the patient.
We always recommend that Airmedic members contact our emergency centre directly in case of need. Not only can our team, which includes medical managers, offer you medical advice, they can also deploy the appropriate resource and monitor the transport of the injured person from A to Z.
We strongly recommend that you identify potential helipads near your place of business to facilitate emergency response. Having these helipads on hand helps to speed up the response and deployment of medical teams. To set up your helipads, contact [email protected].
Yes, Airmedic provides day and night protection for employees in the course of their work activities. If you have any questions about your protection, contact your Airmedic representative or write to us at [email protected].
Yes, several resources are available to help you learn about Airmedic services and prepare for a potential emergency. When you renew your membership, stickers and key chains are mailed to you so that your teams can keep them on hand. The Airmedic safety card also provides your teams with several resources; from first aid to preparing a landing site, this card is the ideal tool to have on hand. The water-resistant map, in pocket size, is practical and easy to slip into your pocket, toolbox, or even fishing tackle box.
When the Airmedic helicopter is deployed, the crew on board includes a pilot, a co-pilot and a medical team consisting of two medical experts, a nurse, and a paramedic. Depending on the situation, other resources may also be deployed, such as a respiratory therapist or even a doctor.
In general, employers are required to ensure a safe and healthy working environment for their employees. For example, in Canada, the Occupational Health and Safety Act (Bill C-21) requires employers to take every reasonable precaution to protect the health and safety of workers. This includes implementing appropriate emergency measures. While the law doesn’t specifically require the use of air evacuation and coordination services, they can be an integral part of your emergency measures, especially if you operate in high-risk environments or remote areas. They can help demonstrate that you are taking reasonable steps to protect the health and safety of your employees. Even if you are not legally required to use an emergency air transport service, incorporating such a service into your emergency plans can reinforce your compliance with the general requirements of occupational health and safety legislation.
Our aircraft are not equipped with winches for air rescues, which means we have to land. If space does not allow the helicopter to land, we can hover close to the ground. In this case, our medical team can be landed with their equipment to provide rapid care.
Airmedic helicopters can land at designated helipads and airports, often located close to hospitals, clinics or trauma centres. Helicopters can also land on improvised terrain, such as fields, open roads or other open spaces, provided safety conditions allow. Airmedic recommends an obstacle-free zone of 100 feet by 100 feet to ensure safe landing of its helicopters. This requirement ensures that helicopters can land and take off unhindered, minimizing risks to crew and patients.
No, it is not possible to choose the receiving hospital. Airmedic takes care of this selection. The decision is made on the basis of the patient’s medical situation, with the primary aim of ensuring the best possible care.
In Quebec, hospitals with heliports include Hôpital de Chicoutimi, Centre hospitalier universitaire de Sherbrooke, and Hôpital du Sacré-Coeur de Montréal. In addition, four new heliports are planned as part of Phase 1 of the government’s plan, at the Centre hospitalier régional de Lanaudière in Joliette, the Hôpital de Roberval, the McGill University Health Centre, and the Hôpital du Sacré-Coeur de Montréal.
When Airmedic needs to transport a patient to a hospital without a helipad, they can identify an airport or open area near the hospital and coordinate with local partners to arrange ambulance transport to the hospital.
Yes, Airmedic recommends that you add any information relevant to the smooth running of a transport to your file, such as contacts, procedures, helipads, etc. These procedures can be sent to [email protected].
Yes, certain weather conditions such as snowstorms, blizzards, heavy rain, thunderstorms, dense fog and strong winds can make flying dangerous. In addition, reduced visibility due to dense fog, heavy snowfall and darkness can pose navigation hazards. Technical or mechanical restrictions, such as mechanical breakdowns, technical problems and scheduled maintenance, can also bring aircraft to a standstill. However, Airmedic can always deploy resources to help the injured by using other types of transport or by calling on its partners.
For any other questions, please contact our Customer service at [email protected] ou (450) 766-0770
Service d’escorte sur vol commercial
En cas d’urgence médicale à l’étranger sans assurance voyage, notre service d’escorte médicale sur vol commercial vous permet de revenir au pays en toute sécurité. Ce service sur demande s’adresse aux patients dont l’état de santé nécessite une assistance ou une supervision médicale durant le voyage. De votre hôtel ou de votre établissement de santé jusqu’à votre destination finale, Airmedic assure une prise en charge complète, sécuritaire et attentionnée. En savoir plus
Nolisement d’une ambulance aérienne
Lorsque votre condition nécessite des soins plus avancés, notre service de nolisement d’ambulance aérienne à la demande offre une solution rapide et efficace, peu importe votre condition ou celle de votre proche. Que ce soit pour des trajets locaux ou internationaux, Airmedic assure une prise en charge complète et sécurisée, avec du personnel médical qualifié et des équipements de pointe, pour garantir les meilleurs soins en route vers la maison ou l’établissement de santé approprié. En savoir plus
Service d’escorte sur vol commercial
Lorsqu’un employé en déplacement doit revenir au pays ou à proximité de son domicile en raison d’une condition médicale ou pour recevoir des soins spécialisés, Airmedic assure la coordination de son retour sur un vol commercial, avec l’accompagnement médical requis. Offert sur demande, ce service garantit un déplacement sécuritaire et adapté à l’état de santé du patient. Du lieu de départ jusqu’à la destination finale, nos équipes prennent en charge chaque étape avec rigueur, attention et professionnalisme.
Nolisement d’une ambulance aérienne
Lorsqu’une condition médicale exige un niveau de soins plus avancé, Airmedic assure le rapatriement de l’employé à bord d’une ambulance aérienne nolisée. Pour les déplacements au Québec comme à l’international, nos équipes prennent en charge chaque étape du transfert, avec des aéronefs configurés en ambulance aérienne, des professionnels de la santé qualifiés et des équipements médicaux spécialisés. Le patient bénéficie ainsi d’une prise en charge clinique continue et sécuritaire jusqu’au retour à domicile ou à l’établissement de santé approprié. En savoir plus
Évacuation préhospitalière par avion
Lorsque vos activités amènent vos employés à travailler en région isolée, Airmedic assure leur prise en charge et leur transport médical par avion, à partir d’un aéroport ou d’un point d’accès aérien approprié situé sur place ou à proximité. Nos équipes coordonnent le transfert vers l’établissement de santé approprié selon la condition du patient et les réalités du territoire. Cette solution contribue à la sécurité de vos employés, au respect des exigences de la CNESST et à la continuité de vos opérations. En savoir plus
Services sur mesure et aéronefs dédiés
Les services sur mesure d’Airmedic s’adaptent aux réalités propres à votre organisation et à vos activités. En étroite collaboration avec vos équipes, nous élaborons des solutions de transport médical adaptées à vos besoins opérationnels, afin de renforcer la sécurité de vos employés, de soutenir vos exigences en matière de santé et de sécurité au travail et de contribuer à la continuité de vos opérations. En savoir plus
Service d’escorte sur vol commercial
Lorsqu’un client a besoin d’un accompagnement médical pour rentrer chez lui, Airmedic est là pour simplifier chaque étape de son retour. Nos équipes déterminent la solution la mieux adaptée à sa situation, en tenant compte de vos délais et de votre budget. Nous privilégions ainsi une prise en charge entièrement personnalisée, professionnelle et sécuritaire, afin de répondre efficacement aux situations urgentes et de vous offrir, à vous comme à vos clients, une véritable tranquillité d’esprit. En savoir plus
Nolisement d’une ambulance aérienne
Grâce à sa flotte d’avions médicalisés et à son expertise clinique, Airmedic transforme chaque transfert en une prise en charge entièrement coordonnée. Nos équipes veillent à offrir au patient des soins adaptés tout au long du transport vers l’établissement de santé approprié, tout en prenant en charge les considérations médicales, logistiques et administratives. Une solution rapide, sécuritaire et optimisée qui vous permet de compter sur un partenaire de confiance, même lorsque la situation est complexe. En savoir plus
Support opérationnel (Recherche de lits et transports terrestres)
Airmedic met son expertise à votre service pour faciliter la prise en charge de vos dossiers les plus complexes. Nos équipes peuvent notamment vous accompagner dans la recherche d’un lit à destination, principalement au Québec, et collaborer avec vos professionnels afin d’identifier la solution la mieux adaptée à chaque situation. De l’évaluation des options jusqu’à la coordination du transport terrestre, nous mobilisons notre expertise et notre réseau pour assurer un transfert fluide, efficace et entièrement coordonné. En savoir plus
Transport interhospitalier
Grâce à sa flotte d’aéronefs dédiés et à son expertise clinique, Airmedic répond rapidement aux demandes de transport médical urgent ou planifié entre établissements de santé. Selon la condition du patient et les besoins du transfert, nos équipes déterminent l’aéronef et la composition médicale les mieux adaptés, puis coordonnent chaque étape, incluant les transports terrestres requis. De la demande initiale jusqu’à l’arrivée à l’établissement receveur, Airmedic assure un suivi étroit et une prise en charge rigoureuse, sécuritaire et continue. En savoir plus
Service d’escorte sur vol commercial
Lorsqu’un rapatriement hors région devient nécessaire, Airmedic aide votre établissement à organiser le transfert, même lorsque des contraintes d’assurance, de disponibilité ou de délais complexifient la démarche. Nos équipes évaluent les possibilités de transport et mettent en place une solution adaptée à la situation du patient, à votre réalité opérationnelle et aux paramètres budgétaires. Vous bénéficiez ainsi d’un interlocuteur expérimenté qui veille au bon déroulement du transfert jusqu’à la destination finale, avec efficacité, discrétion et professionnalisme. En savoir plus
Nolisement d’une ambulance aérienne
Lorsqu’un patient doit poursuivre son rétablissement à l’extérieur de votre région, Airmedic facilite son rapatriement, y compris lorsque l’absence d’assurance, les délais ou les contraintes budgétaires rendent le dossier plus complexe. Nos équipes identifient une solution de transport adaptée et prennent le relais pour en assurer le bon déroulement jusqu’à destination. Votre établissement peut ainsi compter sur un partenaire expérimenté pour faire face à vos défis de logistiques et administratifs, en plus de pouvoir veiller au bien-être du patient. En savoir plus
Support opérationnel
Airmedic comprend que les organisations et les établissements de santé doivent parfois composer avec des situations susceptibles de compromettre rapidement l’accès aux soins et la mobilité de leurs équipes, notamment la pénurie de personnel médical, les catastrophes climatiques, l’interruption des accès routiers ou la fermeture d’infrastructures. Face à ces situations exceptionnelles, nos équipes mettent leur expertise opérationnelle et nos capacités aériennes à votre disposition afin de déployer des solutions adaptées à vos besoins :
• Aéronefs dédiés et positionnés stratégiquement pour répondre aux différentes urgences;
• Nolisement en urgence de nos différents aéronefs pour l’évacuation rapide de multiples personnes.
Commercial Flight Escort Service
If you experience a medical emergency abroad without travel insurance, our commercial flight escort service ensures a safe return to your home. This on-demand service is for patients who cannot return home without medical support. From your hotel or hospital to your home, Airmedic provides complete, attentive, and professional care. Learn more
Air Ambulance Charter
When your condition requires more advanced care, our on-demand air ambulance charter service provides a fast and efficient solution, regardless of the condition of you or your loved one. For both local and international routes, Airmedic ensures complete, safe care, with qualified medical personnel and state-of-the-art equipment to guarantee optimal care en route to your home or an appropriate healthcare facility. Learn more
Prehospital Evacuation
Whether it’s hunting, fishing or a weekend at the cottage, if you’re visiting remote areas of Quebec, you can count on Airmedic coverage to grant you peace of mind day and night. When rapid intervention is essential, our prehospital medical transport service ensures immediate, safe care for you or your loved one at the scene of the incident. Airmedic deploys specialized medical teams and medical helicopters to provide life-saving care in the very first minutes. We ensure stabilization and transport to the most appropriate hospital, guaranteeing the best chances of recovery. Learn more
Commercial Flight Escort Service
When an employee deployed abroad needs to return closer to home for specialized treatment or because of a sudden medical condition, Airmedic handles coordination and repatriation on a commercial flight. This on-demand service ensures a safe return of your employees to their home. From their workplace to their doorstep, Airmedic provides comprehensive, attentive, and professional care. Learn more
Air Ambulance Charter
For more serious medical conditions, our on-demand air ambulance charter service is a suitable solution for repatriating an employee. For both local and international journeys, Airmedic offers complete and safe care with air ambulance-configured aircraft, qualified medical personnel, and top-tier equipment, ensuring the best care en route to their residence or an appropriate healthcare facility. Learn more
Prehospital Evacuation
When your operations lead employees to work in remote or hard-to-access areas, Airmedic is committed to offering suitable solutions to reach, transport, and care for your employees, regardless of their medical condition. Providing peace of mind to your employees and yourself, this protection also helps you meet CNESST requirements and optimize your operations. Learn more
Customized services and dedicated aircraft
Custom services meet your specific needs. In collaboration, we develop tailored solutions to meet your unique requirements, ensuring unparalleled service quality, optimized operations, and workplace safety. Learn more
Commercial Flight Escort Service
Airmedic provides fast coordination and seamless communication to offer the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your clients’ urgent needs while respecting tight budgets and timelines. Learn more
Air Ambulance Charter
With its fleet of medical aircraft, Airmedic guarantees fast, efficient, and optimized transport to respond to your requests promptly at the best price. We strive to offer the best care en route to the appropriate healthcare facility, addressing the logistical and administrative challenges you may face. Learn more
Operational Support (Bed Search and Ground Transport)
Airmedic can provide a bed search service at the destination (mainly in Quebec) and also support you in your most complex cases with our team of experts. We work closely with you, assisting your team in evaluating various solutions and coordinating fast, efficient ground transport. Learn more
Interhospital Transport
With its dedicated fleet, Airmedic can quickly meet your urgent or planned patient transport needs to another hospital of your choice. We coordinate ground transport and all other aspects of the journey. Based on the medical case, we will propose the most appropriate aircraft and medical team available. We maintain close monitoring until our team arrives and assume responsibility for transporting the patient to the designated hospital. Learn more
Commercial Flight Escort Service
Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? Airmedic offers fast coordination and seamless communication to find the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your patients’ urgent needs and respecting tight budgets and timelines. Learn more
Air Ambulance Charter
Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? With its fleet of medical aircraft, Airmedic ensures fast, efficient, and optimized transport, responding quickly and cost effectively to your needs. We provide the best care en route to appropriate healthcare facilities, addressing logistical and administrative challenges. Learn more
Operational support
Airmedic understands the challenges faced by its clients, whether due to a shortage of healthcare personnel, civil safety issues like wildfires, floods, or even the closure of bridges, airports, and roads. We are equipped to offer custom solutions tailored to your specific needs, such as:
