One year already for Airmedic’s Cultural Safety Committee

Kuei! Kuei!

Review of a year of awareness-raising and collaboration

It has already been a year since I was offered the chairmanship of the Cultural Safety Committee. At the time, I was not yet aware of how important this committee would be within a company like Airmedic. However, 65% of our patients are First Nations and Inuit.

Little by little, the cultural safety commitee has set up conferences, training sessions, and tools to support our staff. In this way, it has contributed to a better understanding of Indigenous realities. Meaningful and profound exchanges have taken place with members of various communities. Thanks to this, a bond of trust is gradually being established between Airmedic and these peoples.

Over the course of this first year, I felt a great deal of sadness and frustration. Learning more about their history, which is often unknown to Quebecers, stirred up a lot of emotions. However, I also discovered a people rich in love, respect, and happiness.

First Nations have a remarkable ability to make us smile. Their resilience and strength of spirit are truly admirable. In my opinion, we would all benefit from drawing inspiration from their courage. Since reconnecting with my roots, I have become a better person.

Airmedic_Heliport_Opitciwan Cultural Security Committee

An opening to a reality other than our own

Carolyn R. Ménard
Schedule and Medical Operations Training Coordinator

These few simple lines mean a lot to me: They open up a reality that’s different from ours, but most of all, they give me a comforting sense of trust that comes with open communication. So, taking part in conferences and training sessions organized by the cultural safety committee has helped me better understand the real challenges, both sociocultural and medical, that Indigenous communities face.

Today, I feel great pride in seeing Airmedic actively involved with different nations. Indeed, day after day, we are building a relationship of trust between Indigenous peoples and us, non-Indigenous peoples. This trust makes all the difference in the healthcare experience. Without the committee for Indigenous communities, this bond would be difficult to establish. It allows us to grow together as human beings.

“We Inuit know that we will have to work with you, Qallunaat, for a long time to come. And we are okay with that. But if you want this relationship to work, to be fruitful, you will have to listen to us.

Elashuk Pauyungie, Inuit veteran

Reconciliation and the Cultural Safety Committee

In a context where truth and reconciliation are central, I am proud to see that Airmedic has taken action. The company has taken the lead by establishing a cultural safety committee, which is present in its offices, bases, and on board its aircraft.

Many great things have been accomplished during this first year. However, there is still a lot of work to be done. We are moving forward steadily with all of you, and that is what is so wonderful about this committee. No matter which department you belong to, everyone comes together at conferences and training sessions, and we do it TOGETHER. Furthermore, First Nations have this wonderful quality of solidarity between nations, and I love the solidarity that unites us during these moments.

Marie-Claude Drouin
Human Resources Technician

“A huge thank you to the Cultural Security Committee! You are doing extraordinary and, above all, essential work. Airmedic cannot ignore the contribution of Indigenous peoples in Quebec. It is crucial to give them the place and voice they deserve. Thanks to this committee dedicated to First Nations, my understanding of this people has grown. I have learned to recognize their strength, humanity, and resilience. There is still much to discover about what they have experienced and continue to experience today.

To the members of the committee, know that you are at the heart of Airmedic. Your efforts to teach us more about this wonderful people are essential. ”

Acknowledgments

I would like to take this opportunity today to thank Sophie Larochelle for giving the committee the freedom to develop. Taking the initiative as a company by setting up this type of committee was ambitious. She is a wonderful example of a business leader.

I would also like to thank Jean-Patrick Laflamme, with whom I chair this committee. Without him, I would not have been able to take on this challenge alone. Through this wonderful project, I have not only found a colleague, but also a friend! A big thank you also goes out to all the committee members.

Whether you are part of the internal or external committee, your expertise and ideas ensure that we continue to grow. Without you, the committee’s developments and avenues would have been very different.

To all our speakers and trainers, Tshinishkumitin. It is also thanks to you that Arimedic employees now have a real understanding of the history of Indigenous peoples. And my final TSHNISHKUMITIN goes to you, dear colleagues.

Gauthier Figueres
Medical Operations Team Leader and Flight Nurse

“The committee helped me develop my patient care skills by understanding the unspoken: facial expressions, behavior, and respecting moments of silence. I have established a more relaxed dynamic in the caregiver-patient relationship with both Indigenous and non-Indigenous populations.

Having a First Nations and Inuit cultural safety committee within the company has, in my opinion, provided the awareness and sensitivity needed to put the patient back at the center of care. Thanks to Jessie, her lively training sessions, and her passion, I have learned to deepen my understanding of Indigenous culture.

I see only positives in the committee, especially for medics who have never worked with this patient population. The training is truly enriching and lively, and I feel lucky to have a company that is proactive in creating this cultural safety committee.

Receiving the history of First Nations and entering into the process of cultural safety requires tremendous personal openness and immense personal reflection. Over the past year, you have shown me that you are ready to help us in this positive change toward reconciliation with Indigenous peoples. Your presence at the events organized by the committee brings it to life. Without you, Jean-Patrick and I would not be able to grow and evolve so well. You make me proud, and thanks to you, I can dream that one day the majority of Quebecers will share your determination to improve things.

Cultural Safety Committee

Milu-Tshishekami!/Happy birthday to you, dear committee
Milu-Tshishekue!/Have a nice day

Jessie Lepage
Chair of the Cultural Security Committee

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Service d’escorte sur vol commercial

En cas d’urgence médicale à l’étranger sans assurance voyage, notre service d’escorte médicale sur vol commercial vous permet de revenir au pays en toute sécurité. Ce service sur demande s’adresse aux patients dont l’état de santé nécessite une assistance ou une supervision médicale durant le voyage. De votre hôtel ou de votre établissement de santé jusqu’à votre destination finale, Airmedic assure une prise en charge complète, sécuritaire et attentionnée. En savoir plus

Nolisement d’une ambulance aérienne

Lorsque votre condition nécessite des soins plus avancés, notre service de nolisement d’ambulance aérienne à la demande offre une solution rapide et efficace, peu importe votre condition ou celle de votre proche. Que ce soit pour des trajets locaux ou internationaux, Airmedic assure une prise en charge complète et sécurisée, avec du personnel médical qualifié et des équipements de pointe, pour garantir les meilleurs soins en route vers la maison ou l’établissement de santé approprié. En savoir plus

Services aux entreprises

Service d’escorte sur vol commercial

Lorsqu’un employé en déplacement doit revenir au pays ou à proximité de son domicile en raison d’une condition médicale ou pour recevoir des soins spécialisés, Airmedic assure la coordination de son retour sur un vol commercial, avec l’accompagnement médical requis. Offert sur demande, ce service garantit un déplacement sécuritaire et adapté à l’état de santé du patient. Du lieu de départ jusqu’à la destination finale, nos équipes prennent en charge chaque étape avec rigueur, attention et professionnalisme.

Nolisement d’une ambulance aérienne

Lorsqu’une condition médicale exige un niveau de soins plus avancé, Airmedic assure le rapatriement de l’employé à bord d’une ambulance aérienne nolisée. Pour les déplacements au Québec comme à l’international, nos équipes prennent en charge chaque étape du transfert, avec des aéronefs configurés en ambulance aérienne, des professionnels de la santé qualifiés et des équipements médicaux spécialisés. Le patient bénéficie ainsi d’une prise en charge clinique continue et sécuritaire jusqu’au retour à domicile ou à l’établissement de santé approprié. En savoir plus

Évacuation préhospitalière par avion

Lorsque vos activités amènent vos employés à travailler en région isolée, Airmedic assure leur prise en charge et leur transport médical par avion, à partir d’un aéroport ou d’un point d’accès aérien approprié situé sur place ou à proximité. Nos équipes coordonnent le transfert vers l’établissement de santé approprié selon la condition du patient et les réalités du territoire. Cette solution contribue à la sécurité de vos employés, au respect des exigences de la CNESST et à la continuité de vos opérations. En savoir plus

Services sur mesure et aéronefs dédiés

Les services sur mesure d’Airmedic s’adaptent aux réalités propres à votre organisation et à vos activités. En étroite collaboration avec vos équipes, nous élaborons des solutions de transport médical adaptées à vos besoins opérationnels, afin de renforcer la sécurité de vos employés, de soutenir vos exigences en matière de santé et de sécurité au travail et de contribuer à la continuité de vos opérations. En savoir plus

Services aux compagnies d'assistance et d'assurances

Service d’escorte sur vol commercial

Lorsqu’un client a besoin d’un accompagnement médical pour rentrer chez lui, Airmedic est là pour simplifier chaque étape de son retour. Nos équipes déterminent la solution la mieux adaptée à sa situation, en tenant compte de vos délais et de votre budget. Nous privilégions ainsi une prise en charge entièrement personnalisée, professionnelle et sécuritaire, afin de répondre efficacement aux situations urgentes et de vous offrir, à vous comme à vos clients, une véritable tranquillité d’esprit. En savoir plus

Nolisement d’une ambulance aérienne

Grâce à sa flotte d’avions médicalisés et à son expertise clinique, Airmedic transforme chaque transfert en une prise en charge entièrement coordonnée. Nos équipes veillent à offrir au patient des soins adaptés tout au long du transport vers l’établissement de santé approprié, tout en prenant en charge les considérations médicales, logistiques et administratives. Une solution rapide, sécuritaire et optimisée qui vous permet de compter sur un partenaire de confiance, même lorsque la situation est complexe. En savoir plus 

Support opérationnel (Recherche de lits et transports terrestres)

Airmedic met son expertise à votre service pour faciliter la prise en charge de vos dossiers les plus complexes. Nos équipes peuvent notamment vous accompagner dans la recherche d’un lit à destination, principalement au Québec, et collaborer avec vos professionnels afin d’identifier la solution la mieux adaptée à chaque situation. De l’évaluation des options jusqu’à la coordination du transport terrestre, nous mobilisons notre expertise et notre réseau pour assurer un transfert fluide, efficace et entièrement coordonné. En savoir plus

Services aux organisations et établissements de santé

Transport interhospitalier

Grâce à sa flotte d’aéronefs dédiés et à son expertise clinique, Airmedic répond rapidement aux demandes de transport médical urgent ou planifié entre établissements de santé. Selon la condition du patient et les besoins du transfert, nos équipes déterminent l’aéronef et la composition médicale les mieux adaptés, puis coordonnent chaque étape, incluant les transports terrestres requis. De la demande initiale jusqu’à l’arrivée à l’établissement receveur, Airmedic assure un suivi étroit et une prise en charge rigoureuse, sécuritaire et continue. En savoir plus 

Service d’escorte sur vol commercial

Lorsqu’un rapatriement hors région devient nécessaire, Airmedic aide votre établissement à organiser le transfert, même lorsque des contraintes d’assurance, de disponibilité ou de délais complexifient la démarche. Nos équipes évaluent les possibilités de transport et mettent en place une solution adaptée à la situation du patient, à votre réalité opérationnelle et aux paramètres budgétaires. Vous bénéficiez ainsi d’un interlocuteur expérimenté qui veille au bon déroulement du transfert jusqu’à la destination finale, avec efficacité, discrétion et professionnalisme. En savoir plus

Nolisement d’une ambulance aérienne

Lorsqu’un patient doit poursuivre son rétablissement à l’extérieur de votre région, Airmedic facilite son rapatriement, y compris lorsque l’absence d’assurance, les délais ou les contraintes budgétaires rendent le dossier plus complexe. Nos équipes identifient une solution de transport adaptée et prennent le relais pour en assurer le bon déroulement jusqu’à destination. Votre établissement peut ainsi compter sur un partenaire expérimenté pour faire face à vos défis de logistiques et administratifs, en plus de pouvoir veiller au bien-être du patient. En savoir plus

Support opérationnel

Airmedic comprend que les organisations et les établissements de santé doivent parfois composer avec des situations susceptibles de compromettre rapidement l’accès aux soins et la mobilité de leurs équipes, notamment la pénurie de personnel médical, les catastrophes climatiques, l’interruption des accès routiers ou la fermeture d’infrastructures. Face à ces situations exceptionnelles, nos équipes mettent leur expertise opérationnelle et nos capacités aériennes à votre disposition afin de déployer des solutions adaptées à vos besoins :

• Aéronefs dédiés et positionnés stratégiquement pour répondre aux différentes urgences;

• Nolisement en urgence de nos différents aéronefs pour l’évacuation rapide de multiples personnes.

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Who do we serve?

Services for Individuals

Commercial Flight Escort Service

If you experience a medical emergency abroad without travel insurance, our commercial flight escort service ensures a safe return to your home. This on-demand service is for patients who cannot return home without medical support. From your hotel or hospital to your home, Airmedic provides complete, attentive, and professional care. Learn more

Air Ambulance Charter

When your condition requires more advanced care, our on-demand air ambulance charter service provides a fast and efficient solution, regardless of the condition of you or your loved one. For both local and international routes, Airmedic ensures complete, safe care, with qualified medical personnel and state-of-the-art equipment to guarantee optimal care en route to your home or an appropriate healthcare facility. Learn more

Prehospital Evacuation

Whether it’s hunting, fishing or a weekend at the cottage, if you’re visiting remote areas of Quebec, you can count on Airmedic coverage to grant you peace of mind day and night. When rapid intervention is essential, our prehospital medical transport service ensures immediate, safe care for you or your loved one at the scene of the incident. Airmedic deploys specialized medical teams and medical helicopters to provide life-saving care in the very first minutes. We ensure stabilization and transport to the most appropriate hospital, guaranteeing the best chances of recovery. Learn more

Corporate Services

Commercial Flight Escort Service

When an employee deployed abroad needs to return closer to home for specialized treatment or because of a sudden medical condition, Airmedic handles coordination and repatriation on a commercial flight. This on-demand service ensures a safe return of your employees to their home. From their workplace to their doorstep, Airmedic provides comprehensive, attentive, and professional care. Learn more

Air Ambulance Charter

For more serious medical conditions, our on-demand air ambulance charter service is a suitable solution for repatriating an employee. For both local and international journeys, Airmedic offers complete and safe care with air ambulance-configured aircraft, qualified medical personnel, and top-tier equipment, ensuring the best care en route to their residence or an appropriate healthcare facility. Learn more

Prehospital Evacuation

When your operations lead employees to work in remote or hard-to-access areas, Airmedic is committed to offering suitable solutions to reach, transport, and care for your employees, regardless of their medical condition. Providing peace of mind to your employees and yourself, this protection also helps you meet CNESST requirements and optimize your operations. Learn more

Customized services and dedicated aircraft

Custom services meet your specific needs. In collaboration, we develop tailored solutions to meet your unique requirements, ensuring unparalleled service quality, optimized operations, and workplace safety. Learn more

Assistance and Insurance Company

Commercial Flight Escort Service

Airmedic provides fast coordination and seamless communication to offer the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your clients’ urgent needs while respecting tight budgets and timelines. Learn more

Air Ambulance Charter

With its fleet of medical aircraft, Airmedic guarantees fast, efficient, and optimized transport to respond to your requests promptly at the best price. We strive to offer the best care en route to the appropriate healthcare facility, addressing the logistical and administrative challenges you may face. Learn more

Operational Support (Bed Search and Ground Transport)

Airmedic can provide a bed search service at the destination (mainly in Quebec) and also support you in your most complex cases with our team of experts. We work closely with you, assisting your team in evaluating various solutions and coordinating fast, efficient ground transport. Learn more

Institutional and Healthcare Organization Services

Interhospital Transport

With its dedicated fleet, Airmedic can quickly meet your urgent or planned patient transport needs to another hospital of your choice. We coordinate ground transport and all other aspects of the journey. Based on the medical case, we will propose the most appropriate aircraft and medical team available. We maintain close monitoring until our team arrives and assume responsibility for transporting the patient to the designated hospital. Learn more

Commercial Flight Escort Service

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? Airmedic offers fast coordination and seamless communication to find the best routes at the best price. From departure to home arrival, we ensure attentive, professional, and discreet care, meeting your patients’ urgent needs and respecting tight budgets and timelines. Learn more

Air Ambulance Charter

Do you have a patient to repatriate from outside your region who lacks insurance, or do you need a quick solution to free up beds? With its fleet of medical aircraft, Airmedic ensures fast, efficient, and optimized transport, responding quickly and cost effectively to your needs. We provide the best care en route to appropriate healthcare facilities, addressing logistical and administrative challenges. Learn more

Operational support

Airmedic understands the challenges faced by its clients, whether due to a shortage of healthcare personnel, civil safety issues like wildfires, floods, or even the closure of bridges, airports, and roads. We are equipped to offer custom solutions tailored to your specific needs, such as:

  • Dedicated aircraft strategically positioned for various emergencies;
  • Emergency charters for our various aircraft for rapid evacuation of multiple individuals.

Learn more